Last Revised 25 July, 2017
"Personal Information" is information which identifies you or another person, or is capable of doing so.
What information will we collect from you?
We may collect and process the following information about you:
Information you give us
You may give us information about you by communicating with us through the Site, in person, by phone, by email, by your actions or otherwise. This includes information you provide when you create an account, register for an event (as a participant or a spectator), participate in or spectate at a Virgin Sport event, update your profile information, participate in discussion boards or social media, enter a competition, promotion or survey and when you have a question or report a problem with our Site. The information you give us may include without limitation the following:
Information we collect about you
With regard to you participating in or spectating at an event, we may collect the following information:
In addition, with regard to each of your visits to the Site we may automatically collect the following information without limitation:
This information is not Personal Information, but if we combine it with Personal Information, we will treat the combination as Personal Information.
You can set your browser not to accept cookies. You may use the Site even if you choose to reject or delete the cookies. However, if you do, you may not be able to take full advantage of the features of the Site. To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider. You can find more about the cookies we use below:
Information we receive from other sources
We may receive information about you from any of the other websites the Virgin Group operates.
We also work closely with third parties (including, for example, analytics providers and photo, video and timing partners) and may receive information about you from them.
We may also receive Personal Information about you or on your behalf in the following circumstances:
in which case they will have provided us with your name and contact details.
We also may collect information about you from other sources, such as blogs, public resources, third parties and other Site users.
Will we use your information for marketing?
We may display offers, promotions, products or services on the Site which we think will interest you based upon the information we collect from your cookies. We may also advertise other Virgin Sport, Virgin Sport Group or Virgin Group events or offerings similar to those you’ve attended or expressed an interest in.
We may also send you marketing information or other communications by email. You may opt out of marketing communications at any time via the unsubscribe link at the bottom of the relevant email. Please note that such requests may take up to ten (10) business days to become effective. You may not opt out of receiving communications regarding your purchases, participation in events, dealings with the Site, or technical information about the Site.
How else will we use your information?
We may also use your information for at least the following purposes, ourselves or through our service providers or other third parties that we may hire to perform services on our behalf:
We may use your information to present you with targeted content and advertisements (including on third party websites and apps) based on your past visits to the Site and information collected over time by us and third parties. Such targeted content and advertisements may include marketing for the Site and our products and services, or the sites, products and services of our advertising partners. Your information also may be used to analyze and develop advertisements and advertising campaigns, provide you with special offers and promotions and determine the effectiveness of same, optimize and determine the effectiveness of content and advertisements, analyze your interactions with the content and advertisements you are presented with, and how same relates to your visits to the Sites.
Will we share your information?
Virgin Sport may share your Personal Information with third parties for their direct marketing purposes, where we have your prior affirmative consent. For example, when we conduct a sweepstake, by entering the sweepstake you agree that we may share your Personal Information with prize providers who may send you marketing messages. Please consult the rules or terms of each activity regarding whether such consent is granted by entering or participating.
Virgin Sport Group may also share your Personal Information:
We reserve the right to transfer any and all information, including without limitation Personal Information, to an affiliate or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our business or operations (including without limitation in connection with bankruptcy or any similar proceedings).We may also share some broader statistics and customer profiling information with third parties (including sponsors and charity partners) and other members of the Virgin Group.
At our discretion, we may de-identify or aggregate Personal Information and may share it in an anonymous, de-identified or aggregated form with third parties to show or analyze site usage, improve our services, improve our user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified form. The Site may also contain plug-ins from third party offerings such as ‘Add This’, ‘YouTube’, ‘Instagram’ and ‘Pinterest’. We recommend that you review the privacy policies that apply to these plugins, prior to clicking on such plugins.
Opt-Out for Targeted Advertising: Some of our third party advertising partners may participate in the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising or the Network Advertising Initiative Consumer Opt-Out, which allow consumers the ability to opt-out of targeted advertising based on web activity tracking. For more information regarding the foregoing, please visit http://www.aboutads.info/choices/ and www.networkadvertising.org/choices/#completed. Please note that even if our third party partners participate in these programs and you opt out of targeted advertising based on web activity tracking, you still may receive standard advertisements from us and targeted advertisements from third parties. You may need to re-click the link and follow the instructions provided therein if you delete cookies or other technology or use a different computer, device or browser.
What if you post information on our Site?
The Site may contain an opportunity for users to comment on content on the Site (“User Comments”). You may also separately provide us with other content (including photos, links, videos and articles) that you wish us to post on the Site, or via sharing your social media posts and allowing Virgin Sport access to your social media feeds such as on Facebook, Twitter and Instagram (“Other Content”) (User Comments and Other Content together being "User Content"). If you choose to post or permit such information to be posted on the interactive parts of our Site, you do so at your own risk, whether the User Content is uploaded directly onto www.virginsport.com, though us or through a connected site.
Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through the Site, this information may become publicly available and may be collected and used by others, including people outside Virgin Sport or Virgin Group. It is up to you to make sure you are comfortable with the information you choose to provide Virgin Sport and the information you choose to include in your User Content. Your User Content may be available to Site users and to users of other websites and services; Virgin Sport will not have any obligations with respect to any information that you include in your User Content. We recommend that you use caution when giving out Personal Information to others through social media networks or otherwise, as such information may become publicly available. You can protect Personal Information by not including identifying information in your User Content.
Virgin Sport is not liable for any loss or damage resulting from any User Content posted on the Site. Because of the open nature of the Site, User Content is not published or approved by Virgin Sport and as such, any views expressed in such User Content may not necessarily represent the views of Virgin Sport. We reserve the right to review or monitor User Content from time to time but are under no obligation to do so. Virgin Sport may remove any or all User Content from the Site with or without notice.
If you have any concerns about User Content appearing on this Site, please contact us at the following email address: [email protected].
"Do Not Track" Signals
How do we make sure our Site is secure?
Virgin Sport uses reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of your Personal Information.
As no system is 100% secure, we can't completely guarantee the protection of your Personal Information, any more than any other organization can. Any submission or transmission of your Personal Information is done at your own risk. We cannot accept any liability for the loss, theft or misuse of the Personal Information.
What about personal information relating to minors?
Unfortunately, age restrictions are in operation for every Virgin Sport event, which may differ according to the event. Please ensure that you read the age restrictions for each event carefully before registering.
Are you protected by this policy outside www.virginsport.com?
Our Site contains links to other websites. Obviously, we don't have any control over them and take no responsibility for any information you give them. Other sites have different privacy and security policies, which we advise you to read.
How you can access your information
You can request, at any time, access to the personal information we hold about you. You can write to us at the following address requesting access to your Personal Information.
c/o Virgin Sport
65 Bleecker Street
New York, NY 10012
You are responsible for keeping your Personal Information current. You may update your Personal Information by updating your Virgin Sport profile or by sending an email to [email protected]. You may not opt out of receiving communications regarding your purchases, your dealings with the Site, or technical information about the Site.
If you prefer not to receive marketing or promotional emails from Virgin Sport Group, you may click on the “Unsubscribe” link in any promotional email you receive from us and follow the “Unsubscribe” instructions. Please note that such requests may take up to ten (10) business days to become effective.
When contacting us, please indicate your name, address, email address, and what Personal Information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of your Personal Information or for processing this request.
Notice of Privacy Rights of California Residents
California residents who have provided Personal Information to a business that does not have an Opt-Out Policy may be entitled by law to request certain information regarding disclosures of personal information by the business to third parties for the third parties’ direct marketing purposes during the immediately preceding calendar year (“Disclosure Request”). However, please note that due to Virgin Sport’s Opt-Out Policy above, Virgin Sport is entitled by law to respond to your Disclosure Request by notifying you of your right to prevent the disclosure of Personal Information pursuant to our Opt-Out Policy (which is cost free to you). If you are still interested in making a Disclosure Request, send an email to [email protected], specifying that you seek your “California Customer Choice Privacy Notice.” Please allow thirty (30) days for a response. Virgin Sport is required to respond to only one request per customer each year, and is not required to respond to requests made by means other than through the above email address.
Pursuant to California Civil Code Section 1789.3, users are entitled to the following specific consumer rights notice:
The name and address of the provider of the Site is Virgin Sport, USA, LLC, 65 Bleecker Street, 6th Floor, New York, NY 10012. Complaints regarding the Site or requests to receive further information regarding use of the Site may be sent to the above address or by email to [email protected].
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite S202, Sacramento, CA 95834 or by telephone at (916) 574-7950 or (800) 952-5210.
Talk to us
This policy was last updated on 25 July 2017.